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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
Hassle free returns
Any unwanted items must be sent back at the customer's expense in original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:Summit to Sea Retail, 10a Penrhos Industrial Estate, Holyhead, Anglesey, LL65 2UQ
Telephone: 01407 740963
If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resaleable condition within 30 days along with the original receipt.
We suggest for your own protection you use a service with adequate insurance cover & proof of delivery. We cannot be held responsible for items not received by us.
Any refunds will be issued once we have received the goods, in their original condition.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.
Brand:Petzl
Code:PETZL-M39A